Must attend mandatory meetings and Player’s Club Training.

Displays superior guest service skills and projects a mature presence and confidence and ability to manage difficult guests.

Takes photographs of casino jackpot, promotion and special event winners as directed, if Lead or Manager is unavailable.Make announcements using overhead voice system for promotions and special events.Answers telephones and assists guests with questions via telephone.Assists Leads or Manager as requested or needed.Inputs information into the Daily Arrival Manifest (DAM) such as Group Tour Vouchers, and enters data from manifest into the system while assigned to Bus area.Issues free slot play, up to authorized limit, and food coupons to Bus guests.

Issues free slot play to club members up to authorized limit.

Greets buses that arrive by actually going on the Bus and providing an appropriate and accurate explanation of the Club benefits as well as giving guests necessary Bus information.

Accurately and efficiently performs data entry tasks associated with Club and Bus area.

Prepares daily paperwork for arriving Buses, when assigned to the Bus area.

Provides high quality customer service and hospitality in the execution of assigned duties to include, but not limited to, greeting customers, arranging customer requests, directing customer complaints, and assisting customers at the Club and Bus area.

Enters all new Club memberships and data entry promotes Club membership.

Assists with Casino promotions and special events, as needed, and provides excellent customer service while assisting in casino promotions and special events.

Will provide guests with friendly and consistent service will be committed to give excellent standards of performance at the Players Club and the Bus Department.Įssential Duties And Responsibilities Include

Fantasy springs casino players club